Terms & Conditions

Last updated: 9 November 2026

1. Who we are

These Terms & Conditions apply to all bookings made on oceanblueholidays.com. The tours offered on this website are provided by Ocean Blue Holidays, operated by OCEAN BLUE TOURS ZANZIBAR LIMITED (company reg. no. 20000170545), Shangani, Zanzibar City 71101, Tanzania (“Ocean Blue”, “we”, “us”). Our team is based in Kiwengwa, Zanzibar.

Email: booking@oceanblueholidays.com
Phone and WhatsApp: +255 698 521 222
More ways to reach us: Contact

2. Booking and confirmation

You can book a tour online by choosing the date, the number of participants and any optional extras in the booking form on the tour page and completing the checkout. After your booking and payment have been completed, you will receive a confirmation by email. Please check the confirmation and contact us as soon as possible if any details are incorrect.

3. Prices and payment

All prices are in US dollars (USD). The total shown in the booking form and at checkout is the price for the selected date, number of participants and extras. What is included in the price is described on each tour page.

Payment is made online by card through the secure payment gateway DPO Pay.

4. Cancellation by you

You can cancel free of charge up to 24 hours before the start of the tour and receive a full refund. To cancel, please contact us, preferably by email.

If you cancel less than 24 hours before the start of the tour, or if you do not show up, the price is not refunded.

5. Changes and cancellation by us

Our tours depend on weather, sea and safety conditions. Departure times, boats, vehicles or the tour date may change for operational, weather or safety reasons, and for tours with flights also because of seat availability. If a tour has to be changed or cancelled for these reasons, we will inform you and offer you another date or a full refund.

Wildlife and natural highlights, such as dolphin sightings or a sandbank stop, depend on nature and tides and cannot be guaranteed.

6. Local partners

Depending on the tour, our tours are carried out together with local partners, for example boat crews, guides, drivers, domestic airlines, safari lodges and national park authorities.

7. Correct details

Please provide correct and complete details when booking, including your contact details and, if you book a hotel transfer, your hotel. For safaris that include a flight, we need the full name, date of birth and passport number of every participant to arrange the flight tickets. Incorrect or missing details may make it impossible to arrange the flight, the transfer or other parts of the tour.

8. Health and suitability

Every participant must be in a suitable state of health for the chosen tour. Please read the “Not suitable for” section and the important information on the tour page before booking. If you are unsure whether a tour is suitable for you or someone in your group, please contact us before booking.

During the tour, please follow the instructions of the guide and crew. Travel insurance is recommended.

9. Complaints

If something was not as expected, please let us know by email at booking@oceanblueholidays.com, ideally as soon as possible and with your name and booking date. We will look into your complaint and reply to you by email.

10. Personal data

How we process your personal data is described in our Privacy Statement.

11. Governing law

These Terms & Conditions are governed by the laws of the United Republic of Tanzania. This does not affect any mandatory consumer rights you may have under the law of your country of residence.

12. Changes to these terms

We may update these Terms & Conditions. The version published on this website at the time of your booking applies to your booking.